Crisis De-Escalation Training for Front Line Teams
Crisis De-Escalation Training for Front Line Teams
Practical, trauma-aware strategies to stay grounded and
responsive in tense situations
Practical, trauma-aware strategies to stay grounded and
responsive in tense situations
responsive in tense situations
NEW DATE: MAY 22nd
NEW DATE: MAY 22nd
Is your team prepared to engage clients safely in moments of rising tension, while ensuring their own well-being?
Is your team prepared to engage clients safely in moments of rising tension, while ensuring their own well-being?
In frontline environments where individuals are navigating trauma, instability, and survival, tensions can escalate quickly.
Even brief moments of miscommunication or being overwhelmed can lead to breakdowns in trust, safety, and support without the right de-escalation tools.
Equip your team with practical de-escalation skills!
This one day intensive is a must have for the front line.
MAY 22nd, 2025. online.
This one day intensive is a must have for the front line.
MAY 22nd, 2025. online.
MAY 22nd, 2025. online.
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Give your team the tools to respond with confidence and care.
In one session, they’ll gain practical strategies to navigate high-stress situations clearly and calmly.
In one session, they’ll gain practical strategies to navigate high-stress situations clearly and calmly.
Your staff will be able to recognize early warning signs of a crisis before a situation escalates and learn tools to de-escalate different situations.
Understand the difference between conflict and crisis and how to best respond in any given situation.
Learn co-regulation tools to support themselves, clients and each other.
Apply a neuroscience lens to building safer workplaces.
Put into practice trauma informed practices in client relations, as well as learn tools for their own self-care and prevention of burnout, compassion fatigue and vicarious trauma.
TRAINING SESSION OUTLINE
TRAINING SESSION OUTLINE
This is a full day 6 hour training divided into a morning and afternoon session.
This is a full day 6 hour training divided into a morning and afternoon session.
This training is rooted in a nervous system approach to crisis and trauma informed, harm reduction based approach to response.
This training is rooted in a nervous system approach to crisis and trauma informed, harm reduction based approach to response.
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Morning Session - Crisis Deep Dive
9 am - 12:30pm
Morning Session - Crisis Deep Dive
9 am - 12:30pm
9 am - 12:30pm
💡 Learning Outcomes
By the end of this session, participants will be able to:
By the end of this session, participants will be able to:
- Define crisis through neuroscience-based framework.
- Identify the key components of crisis, including types, risk factors, and neurological impact.
- Recognize common signs and symptoms of crisis responses.
- Distinguish between conflict and crisis situations and unique ways of addressing each.
- Learn effective, trauma-informed strategies to manage and de-escalate crisis situations.
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Afternoon Session - Crisis Care
1:30 pm - 5pm
Afternoon Session - Crisis Care
1:30 pm - 5pm
1:30 pm - 5pm
💡 Learning Outcomes
By the end of the session, participants will be able to:
- Deepen their understanding of how to "stay calm"
- Apply trauma-informed de-escalation strategies in complex situations, including those involving mental health and substance use.
- Practice appropriate responses to aggressive clients, inappropriate remarks, or clients experiencing high stress, using real-life case scenarios
- Identify the signs of stress, burnout, role fatigue, compassion fatigue and vicarious trauma following a crisis.
- Implement immediate self-care and team-care strategies to promote resilience and recovery after an incident.
To ensure accessibility for geographically diverse teams, this session will be held entirely on Zoom. We ask that all participants ensure they have the necessary technology and internet access to fully engage in the session. Slides will be shared exclusively with those who attend, and any handouts or materials needed for activities will be provided in advance. The session will not be recorded.
This is NOT a train the trainer, but a practical hands on training for front line staff to implement in their own work.
Your Facilitator for this session is Snjezana Pruginic, Founder of Circle Point Wellness, Somatic Trauma Therapist, Community Builder and Community Justice Worker with over 25 years of in the field experience working in and supporting high crisis environments in the social service sector. To learn more about Snjezana go here.
Who is this training for?
Who is this training for?
This training session is geared towards any staff or small teams who work directly with clients in potentially high stress environments, such as:
- Housing and Shelter Support Staff
- Harm Reduction Workers
- Crisis Intervention and Distress Line Teams
- Mental Health and Addiction Support Workers
- Youth Program Staff and Outreach Workers
- Case Managers and Social Workers
- Peer Support Providers
- Gender-Based Violence and Survivor Support Teams
- Community Health and Wellness Practitioners
- Supervisors, Team Leads, and Program Coordinators
- Transitional Support and Reintegration Programs
- Conflict Resolution and Mediation Facilitators
Pricing options.
Pricing options.
Individual
Individual
Are you an individual working in front-line who wants to sharpen your skills in crisis de-escalation?
Then this ticket is for you
Then this ticket is for you
Team
Team
Do you have a team of 4 staff members who would benefit from doing the training together?
If so, this ticket is for your team
If so, this ticket is for your team
All participants will receive a certification of completion by Circle Point Wellness Inc.
This training is typically done inside an organization over a longer period of time and valued at $7000-$10000.
We are offering at the special one day intensive and rate for those organizations who do are time or budget restricted.
We are offering at the special one day intensive and rate for those organizations who do are time or budget restricted.
Your Trainer
Your Trainer
Hi there, I am Snjezana Pruginic and I am the Founder of Circle Point Wellness and a Conflict Resolution Professional, Crisis Mediator, Restorative and Transformative Justice Facilitator, Community Builder, Trainer, and Therapist. For the past 25 years I have been supporting individuals, companies and groups in managing stressful situations with greater ease and better resolution.
I have worked in some of the toughest sectors and experiences, from carceral institutions, trades sector, communities impacted by violence and war, homelessness and addictions sectors, youth work, public transit providers, and much more. When it comes to the skills required on how to handle highly stressful situations, I pull from my diverse experiences to offer practical applications that make a real impact immediately and in the future.
I support organizations in a hands on and customized approach in ensuring that all their staff are equipped with the best tools for managing highly stressful situations, taking care of themselves in the process, ensuring strong team flow and a culture of "having each other's back", while optimizing their impact and client work. Learn more about me in our ABOUT section.
I have worked in some of the toughest sectors and experiences, from carceral institutions, trades sector, communities impacted by violence and war, homelessness and addictions sectors, youth work, public transit providers, and much more. When it comes to the skills required on how to handle highly stressful situations, I pull from my diverse experiences to offer practical applications that make a real impact immediately and in the future.
I support organizations in a hands on and customized approach in ensuring that all their staff are equipped with the best tools for managing highly stressful situations, taking care of themselves in the process, ensuring strong team flow and a culture of "having each other's back", while optimizing their impact and client work. Learn more about me in our ABOUT section.